FAQs

Hi there, let’s answer some of your burning questions!

1. Start by exploring the website and navigating through the different product categories, you can use the search bar to find specific products or browse through featured items

2. Once you find a product(s) you want to purchase, click on it to view more details, such as product description, size and pricing. If everything looks good, click on the “Add to Cart” to add the item to your shopping cart.

3. After adding products to your cart, take a moment to review the quantities and sizes to ensure they are correct. You also have the option to remove or adjust quantities in your cart if needed.

4. When you are ready to complete your order, click on the “Checkout” button. This will take you to the checkout page where you will enter your shipping and billing information.

5. Fill in the required fields with your shipping address, contact details, and billing information. If you have an account on the website, you may be able to log in to autofill some of this information.

6. Choose the shipping method that suits your preferences and needs. Before finalizing your purchase, take a moment to review your order summary, including the products, quantities, prices, and total cost. If everything looks accurate, proceed to confirm your order.

7. Follow the prompts to enter your payment details, which may include credit/debit card information, Paystack information, or pay via bank transfer. Double-check that your information is accurate and click on the “Place Order” or “Submit Payment” button to finalize your purchase.

8. After placing your order, you should receive an order confirmation email with the details of your purchase, including an order number. If you have chosen the bank transfer option, kindly make your payment to the delivery details on screen and quote your order number. Keep this email for future reference.

We accept credit/debit cards through the Paystack secure network and bank transfers.

We ship your orders through our in-house riders and delivery partners: Sendbox and DHL. Shipping costs are calculated at checkout, if you meet the threshold, you might qualify for free shipping.
Delivery takes 1-2 business days** to locations in Central Lagos, 3-5 business days** to Far Lagos* and other states in Nigeria and 5-10 business days** worldwide.
*Locations regarded as far Lagos include Isashi, Iganmu, Ikotun, Idimu, Alakuko, Iyana Ipaja, Ayobo, Ijanikin, Kirikiri, Ibeju lekki, Epe, Ojo, Agbara, Ikorodu, Abule Egbe, Sangotedo, Satelite town, Ajegunle, Apapa, Ijegun, Iju Ishaga.
** Business days exclude weekends and public holidays.
Once your order ships, you will receive a mail saying “Your Order has shipped” or “Your Order is Completed” with a tracking link. Kindly note that before the delivery timeline elapses, speeding up deliveries is out of our hands but our courier partners usually delivery without issue within the stipulated timeline. If the timeline elapses, kindly HOA Beauty contact support..

Yes we do. Delivery usually takes 5-10 business days (See Shipping Policy). Kindly note that all customs, duties, and taxes that may apply to international orders in the receiving country will be born by the receiver. Most deliveries are fulfilled by DHL.

For lost or damaged packages, kindly contact customer support by sending a mail to cs@hoabeautyng.com for assistance.

All goods purchased and received in good condition are non-returnable and non-exchangeable for hygiene reasons. This also applies to final sale items or promotional items received in good condition. However, if there has been an error with your order we are happy to refund/exchange at no extra cost and at your convenience.

You can reach us by sending us a mail at cs@hoabeautyng.com, sending us a direct message in any social @hoabeauty.ng or sending us a WhatsApp message or call us at +2348120070238. Your messages will be responded to within our work hours.

We are open Mondays to Fridays from 9am to 4pm. We are closed on weekends and public holidays however our delivery partners often work on these days.

Yes we do. We usually have brand sponsored promotions running with a discount code made available on our landing page, our newsletters or social posts. If you are a partner clinic or influencer, we have promotion for you all year round!

Yes you can. Requests for order cancellation and modification should be done at the earliest as no requests for cancellations or modifications can be honoured after orders have shipped.

Not currently.We now run a full retail model online store. However, we are looking into this for the future as we intend to partner with several brands to bring you your favourite products. Stay tuned!

Yes. We are always open to stocking products that you love, so requesting that a product be stocked on our website helps us know what you would like to see here. To request, click here: https://hoabeautyng.com/request-product/